Return/Replace an item

  • If product defective (within 7 days return/replacement period)
    • i. For Smartphone Products
      • 1. Customer to bring the product with the complete package and the official receipt to nearest Brand Service Center.
      • 2. Service center advise customer of the after sales process based on the Brand Policy.
    • ii. For other products
      • 1. Customer informs Mega One of the defective item thru chat.
      • 2. Chat support will request for proof (images) of the defective items.
      • 3. Chat support will arrange pick-up (cost to be shouldered by customer) of defective items from customer to Mega One.
      • 4. Mega One receives defective item.
        • a. If Factory defect – automatically replace defective item
        • b. If customer negligence –customer will shoulder the cost of repair
      • 5. Once repaired/replaced, Mega One will arrange pick-up of new item to customer.
  • If product defective (past 7 days period)
    • i. For Smartphone Products
      • 1. Customer to bring the defective item and the official receipt to nearest brand service center.
      • 2. Service center advise customer of the after sales process based on the Brand Policy.
    • ii. For other products
      • 1. Customer informs Mega One of the defective item thru chat.
      • 2. Chat support will request for proof (images) of the defective items.
      • 3. Chat support advises customer to ship/bring defective item to Mega One for servicing (outward/inward shipping cost to be shouldered by customer).`
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