Terms & Conditions

Conditions of Use

Welcome to the MegaOne online (MegaOne site). By accessing or using the MegaOne site, however, accessed, you agree to be bound by these terms of use which comprise the legal terms and conditions, the E- commerce terms and conditions including Return (Refund)/ Exchange Policy, the Cancellation Policy and the Privacy Policy (Terms of Use). These Terms of Use affect your legal rights and obligations.  MegaOne (MegaOne) reserves the right to make changes to the MegaOne site and its Terms of Use at any time. Each time you use the MegaOne site you should visit and review the then current Terms of Use that apply to your transactions and use of this site. If you no longer accept these Terms of Use, or any future modification to these Terms of Use, you must cease using MegaOne site. Continued use of the site indicates your continued acceptance of these Terms of Use. If, for any reason, we believe that you have not complied with these Terms of Use, we may, at our sole discretion, cancel your access to the registration areas of the MegaOne site immediately and without prior notice. Tampering with the MegaOne site, misrepresenting the identity of a user, using buying agents and conducting fraudulent activities on the MegaOne site are expressly prohibited.

Disclaimers and Limitation of Liability

By using the MegaOne site, you expressly agree that use of the MegaOne site is at your sole risk. Neither the MegaOne site nor its parent company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, Associates) warrant that use of the MegaOne site will be uninterrupted or error-free. Neither the MegaOne site nor its Associates warrant the accuracy, integrity or completeness of the content provided on the MegaOne site or the products or services offered for sale on the MegaOne site. No oral advice or written information given by the MegaOne site or its Associates shall create a warranty. Under no circumstances shall the MegaOne site or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the MegaOne site, including but not limited to reliance by you on any information obtained from the MegaOne site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract or any other claim, even if an authorized representative of the MegaOne site has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the MegaOne site.

E-commerce Terms and Conditions

Product Display/Colors

The MegaOne site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and the MegaOne site reserves the right to revoke any stated offer and to correct any errors, descriptions, specifications, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, the MegaOne site will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Pricing Policy

Online prices and selection generally match those in our stores, but may vary. Prices and offers are subject to change but will not be changed on any order that MegaOne has accepted. Prices for Products exclude delivery costs, which if applicable will be added to the Customer Invoice in accordance with our current pricing structure (available on request). It is agreed that the Prices are inclusive of Value Added Tax (VAT). Where VAT is payable by MegaOne the agreed consideration for the supply shall include the amount of VAT payable applicable at the prevailing rate at the time the supply is made as a result of applicable legislation in the country.

Payment Methods:

You may pay for your orders with the following methods:

  • Credit/Debit card Online – Generally, credit and debit cards are not charged until we either ship the item(s) to you or confirm store availability (at which time you will be charged only for the goods which actually have shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. When paying for a pre-order with a debit card you will be charged at the time you place your pre-order. Please contact your credit card issuer for more information. If an order is placed by credit card and the order is cancelled for permitted reasons, the money will be automatically credited back to your bank. This usually takes 10-20 days after MegaOne has initiated the refund, depending on your bank.

  • Cash on Delivery – The payment shall be made first before the delivery person hand-over the ordered product. If you have made cash payment and the order has been cancelled due to permitted reasons, we will offer an online voucher with the same value which can be redeemed online. No cash refund will be provided.

  • Other Payment Methods

Refunds are subject to timelines from customer’s bank, and MegaOne will not be responsible for any delays once the refund has been issued to the bank from MegaOne.  Note: For all refunds only the value of the item will be refunded and not the shipping charges.

Using Promotional Codes

Unlike credit or debit cards, Promotional Codes used on Digital Coupons are debited at the time an order is placed. Digital Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupons cannot be replaced if lost, stolen, deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded. Digital coupons and vouchers can be used only on the MegaOne site.

Store Credit

Store Credit is added to the account for any refund; this will be valid for 6 months and can be used for any purchase online. If you do not wish for the credit to be added to your account, kindly let us know during the refund process. Store credit is issued for instances where the product is defective or for an exchange.

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The MegaOne site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Order Limitations/Limited Quantities

MegaOne may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. The MegaOne site also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same MegaOne site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. The MegaOne site reserves the right to limit or prohibit sales to dealers.

Shipping Methods and Fee:

Shipping costs are based on a combination of the following:
Weight and dimensions of your package;
Location you are shipping from;
Location you are shipping to.
Shipping costs will be calculated on your shopping cart during checkout.

Shipping Mode:

MegaOne has a courier partner for deliveries to Metro Manila and other region in the country.

Delivery Time Frame:

Within 3-8 days.

Cancellation Policy

In case we receive a cancellation notice and the order has not been shipped, we shall cancel the order and refund the entire amount. The refund process would take 10 to 20 days and would be reimbursed to your credit card. We will not be able to cancel orders that have already been shipped. The customer agrees not to dispute the decision made by MegaOne and accepts the cancellation policies.

Termination of Use

MegaOne may, in its sole discretion, terminate your account or your use of the MegaOne site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. The MegaOne site reserves the right to change, suspend or discontinue all or any aspects of the MegaOne site at any time without prior notice.


The implied warranty under the New Civil Code of the Philippines against hidden defects and the rights of a consumer under Title III, Chapter III of the Consumer Act of the Philippines shall apply.

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